Receptionist Duties



Receptionist duties have expanded to include a number of other functions as
companies consolidate work tasks and responsibilities to create more efficient
staffing practices.


Receptionist Duties and Responsibilities

This pivotal job function requires a range of skills to successfully
perform all the activities associated with a receptionist position. Find
a comprehensive list of both the tasks and skill requirements included
in the current role of a receptionist.





Complete List of Receptionist Duties and Responsibilities


Depending on the company the receptionist can be responsible for any of the
following:

Receive Visitors


  • greet visitors appropriately
  • determine visitor needs in a professional manner
  • maintain visitor register
  • offer refreshments to visitors where appropriate
  • direct visitors to correct person
  • ensure back up when absent from reception desk

Answer Phone Calls


  • answer and address incoming phone calls in a timely and polite manner
  • clearly determine the purpose of the call
  • deal with queries and provide correct information
  • forward calls to appropriate person
  • take and deliver messages accurately and completely

Manage Mail



  • sort and distribute incoming mail
  • prepare outgoing mail for pick-up or courier
  • organize courier deliveries


Monitor Security


  • monitor people coming and going through the reception doors
  • issue visitor passes where required
  • be aware of and report suspicious activity

Financial






























  • monitor and record petty cash
    payments
  • balance petty cash
  • prepare travel vouchers
  • basic cashiering duties
  • basic bookkeeping duties








Clerical


  • photocopy and collate documents
  • fax documents
  • file documents accurately
  • maintain equipment and report any malfunctions
  • monitor, control and order office supplies


Organize Meetings


  • book meeting room
  • inform participants
  • set up meeting room with necessary stationary and equipment
  • organize catering for meeting

Secretarial Support


  • prepare correspondence and documents
  • update databases
  • organize mailings
  • prepare and maintain spreadsheets
  • schedule and follow up on appointments

Reception Area Maintenance


  • keep reception area clean and neat
  • maintain and organize reading material

Medical Receptionist Duties


List of Core Receptionist Skills


Find out the skills needed to successfully perform these receptionist duties.


Personal Presentation


  • maintain a neat and well-groomed appearance
  • maintain an attentive posture
  • respond professionally to visitors and callers

Company Representation


  • maintain confidentiality and show discretion





  • adhere to company policies and procedures
  • represent organization in an ethical and professional manner
  • maintain a complete knowledge of organizational structure, personnel names and titles
  • remain calm under pressure

Communication skills


  • write well using correct grammar and spelling
  • communicate verbally with confidence and clarity
  • ask effective questions
  • listen actively and respond with empathy
  • follow instructions properly
  • understand and respond to non-verbal signals

Customer Service Orientation


  • clarify customer needs
  • provide solutions and support to the customer using in-depth knowledge
    of company products and services
  • deal effectively with difficult customers



Computer Skills


  • MS Word
  • Outlook
  • Excel
  • Internet/Intranet
  • accurate and fast typing skills

Work Management

  • set priorities, plan and organize
    tasks
  • schedule activities accurately


  • find and use resources effectively
  • pay attention to detail
  • complete tasks on time

Information
Management


  • locate and collect information
  • organize information
  • distribute information efficiently





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Your Receptionist Job Search


You can use this list of receptionist duties to create a job-winning resume and cover letter for the receptionist position.


Medical Receptionist Resume


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Create your own specific receptionist job description using this list of receptionist skills and duties.

Job Descriptions > Receptionist Duties


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